As a Supervisor - Credit and Collections, you will be responsible for the activities and operations in the credit and collections department. You will oversee the processing and verification of applications for credit and the solicitation for payment on overdue accounts. You will investigate credit issues and suggests payment options to be approved. You will ensure collectors follow all protocols, laws and regulations to collect payments efficiently. You will supervise a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. You will contribute to the development of processes and procedures.
Responsibilities:
- Selects, manages, evaluates and develops staff. Challenges employees, builds effective teams, and provides staff with coaching and feedback.
- Monitors past due invoices and makes collections contacts via phone, e-mail, or customer portals.
- Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs and approves write-offs of uncollectable amounts within their level of authority.
- Participates in and/or leads monthly accounts receivable aging and dispute reviews with financial services team and branch personnel. Documents and pursue follow-up actions agreed to during meetings.
- Researches and obtains appropriate credit information to rate and approve credit worthiness of new and existing accounts within assigned portfolio.
- Works with financial services management to determine use of various credit instruments to mitigate risk, including UCC filings, liens, and letters of credit, and payment bonds, personal and corporate guaranties.
- Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to review documents, including purchase orders, credit applications, etc., and initially identifies contractual risks, including warranties, indemnification, uncapped liability and liquated damages.
- Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes independent decisions to release orders on credit hold, or escalate higher-risk customers to manager.
Qualifications:
- Bachelors’ Degree in Accounting, Finance, Supply Chain, or Business is required
- Licenses/Certificates/Designations - NACM or similar is preferred
- 3 years of accounts receivable, accounting, finance, supply chain or general business required, 5 years preferred
- 1 year of hiring, coaching, training and developing employees required, 3 years preferred
- 3 years of knowledge of computer system applications: Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required, 5 years preferred. High level of Excel knowledge preferred.
- 2 years of commercial, business to business, credit and collection experience in a high volume environment required, 4 years preferred
- 2 years of working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information required, 4 years preferred.
- Computer system applications, including Microsoft Office and familiarity with an ERP platform (Oracle, DAX, AS400 etc.). High level Excel knowledge preferred.
- Strong written, oral communication and interpersonal skills with a positive disposition is required
- Reliable with strong organization skills; solution-oriented and results-driven philosophy is required
- Ability to work independently as well as in a team environment is required
- Strong attention to detail with a passion for accuracy is required
- Willingness to accommodate temporary working hour changes as required by workflow is required
- Ability to prioritize tasks and demonstrate a willingness to accept new challenges is required
- Ability to travel to branches and customers is required
- Lean, continuous improvement mindset is required
- Ability to work effectively with all levels of management to accomplish goals and objectives is required
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
