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The Associate Director of Programs in UCLA Anderson's Office of Executive Education (EE), reporting to the Senior Account Director, fills a critical role in fulfilling EE's business and organizational strategy. The incumbent is responsible for the development and administration of management development programs for EE. S/he is responsible for program development, client relations, financial analysis and management, faculty relations, and logistical implementation of a portfolio of approximately 12-18 custom and open enrollment executive education programs per year, serving approximately 700 executive-level participants annually. S/he is responsible for the creation of an optimal learning environment for participants and an optimal teaching environment for faculty. S/he collaborates with key stakeholders, and coordinates faculty and staff to deliver high quality executive education programs that build client confidence in EE.In addition to managing a portfolio of his/her own programs and working as an active Program Manager, as described above and below, the Associate Director holds supervisory and training responsibility for a staff of Program Managers. This includes maintaining quality excellence across the EE portfolio, instituting standardization for program logistics and event operations, and overseeing staff who are responsible for all details associated with program implementation. This program staff services 1,500- 2,500 executive-level participants annually. Importantly, the incumbent is responsible for assigning program managers to specific programs, ensuring alignment with the EE program calendar and creating and enforcing specific logistical and program-related processes. S/he creates training manuals and processes and trains subordinates on the "EE Way" for servicing clients, participants and faculty. As the first point of contact for problem-solving for program management team, s/he effectively handles problems related to the programs, faculty, and participants and systematizes the solution and problem-solving process for future occurrences. S/he develops program sites, implements and standardizes cost-effective processes and procedures to increase EE and program revenue and net income.
As a Program Manager and Supervisor, responsibilities include the design and implementation of open-enrollment and custom executive programs, including determination of educational goals and development of program curriculum. Assess the effectiveness of faculty. Provide strategic analysis of EE in relation to competitors by conducting research on competitors and competitive programming. Price programs, considering revenues, margins, marketplace potential, and competition. Administer and execute all details associated with program implementation. Professionally represent UCLA EE at meetings with corporate executives and sponsors, professional groups, and faculty to discuss new and continuing programs. Inspect, visit, and develop potential program sites. Implement cost effective processes. Understand the tenets of adult learning theory and provide analysis and input into curriculum and program design that improves the learning experience and enhances the reputation of UCLA EE. Form strategic partnerships with appropriate organizations. Develop, administer and oversee financial budgets. Analyze costs, make and implement budgetary changes, and manage financial performance for programs, with overall profit and loss, revenue and expense responsibility. Implement procedures to increase group and program revenue and net income. Achieve financial targets for all programs. Evaluate the profitability potential of prospective programs and find ways to improve financial performance with effective program budgeting. Ability to attend offsite client programs and client meetings at local, out-of-state, and international locations.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
24
Records
Qualifications
Required/Preferred
Bachelor's degree in business or related field and at least five years relevant experience; or an equivalent combination of education and experience.
Required
Demonstrated intensive program implementation, event management, and logistics skills, with proven experience in organizing, planning, and executing small and large-scale complex projects, events, programs, workshops, and conferences, including program implementation and logistics. Ability to create, modify, and implement policies, procedures, and forms to increase efficiency.
Required
Supervisory experience and skill in leading teams and working as part of a team to manage, collaborate, and execute small and large-scale projects and events. Skill in organizing work flow to accomplish established objectives, delegating responsibility, training, evaluating subordinate effectiveness and administering necessary discipline.
Required
Financial acumen, with demonstrated knowledge of program budget creation, budget management, financial analysis, and financial reporting. Skill in computing ratios, rates, and percentages to forecast profit and loss on individual budgets. Skill in projecting program profit trends given cost data. Knowledge of accounting principles for processing accounting forms, documents, and spreadsheets; ability to prepare expense statement.
Required
Demonstrated experience in coordinating and moderating corporate client meetings; proven ability to professionally represent EE in such meetings and in EE programs, interfacing with corporate executives to achieve sales and program goals. Business acumen with comfort conducting business in international locations, and interacting with other cultures and in international settings.
Required
Public speaking ability to make oral group presentations and provide information to corporate executives and/or to explain procedures, policies, etc. to staff.
Required
Manage and coordinate vendor relationships and activities with new and established suppliers to ensure excellent service and prices, and to promote continual vendor improvement. Knowledge of purchasing practices including determination of needs, selection of items, and order process. Ability to work with discrete timelines and complete projects on time and within budget. Demonstrated experience with caterers, venue/facilities, transportation, and photography vendors.
Required
Ability to conduct professional and effective negotiations with a variety of stakeholders, including suppliers, effective faculty interface, and contracting issues.
Required
Ability to professionally represent EE and the University, and attend offsite programs and client meetings at local, out-of-state, and international locations.
Required
Ability to work evenings and weekends, both at the University and remote locations, and to travel overnight. Ability to work flexible schedules and holidays, as necessary.
Required
Demonstrated ability to deliver a superior level of customer service with excellent capability for follow through and follow up to commitments made to potential and existing customers, adhering to timelines, budgets, and promises for information. Ability to work in stressful, demanding situations while keeping customer service orientation.
Required
Ability to effectively interface with faculty on academic issues and translate into operations. Ability to negotiate and contract with faculty for compensation and teaching deliverables.
Required
Superior organizational skills and attention to detail. Process orientation and ability to routinize and systematize procedures for team and supervise implementation of same.
Required
Excellent analytical and research skills, including data analysis and interviewing skills, as well as creative marketing and problem solving skills. Ability to analyze competitive markets, and to create and implement marketing ideas and processes. Marketing acumen and knowledge of program marketing analysis.
Required
Excellent interpersonal skills to interact effectively and diplomatically with interact with members of corporate and professional organizations, faculty and university constituents, and program participants from various social, cultural and economic and educational backgrounds to promote executive education. Ability to establish and maintain professional and effective working relationships with faculty, staff, students, administrators, personnel, and executive prospects and clients.
Required
Excellent verbal, listening, and written communications skills to clearly and diplomatically to convey information to a diverse clientele using proper English grammar, punctuation, structure and format. Legible handwriting and typing skills.
Required
Proactive attitude with the drive to initiate projects and new processes and ability to integrate diverse opportunities and complex viewpoints into simple business solutions. Demonstrated ability to work effectively, efficiently and independently, following through on assignments with minimal direction and supervision.
Required
Skill in setting priorities which accurately reflect the importance of job responsibilities and which maintain organization and efficiency in completing work in a timely manner when there are changes in the workload, changes in assignments, pressures of deadlines, competing requirements and heavy workload. Ability to create and meet deadlines, and complete tasks in a timely manner.
Required
Demonstrated knowledge of adult learning theory, with the ability to design, implement and evaluate management development programs, including content, format and faculty.
Required
Excellent analytical and creative problem solving skills, with ability to analyze problems, propose solutions and/or make recommendations and take action in a way that optimizes efficiency and minimizes duplication of effort. Independent judgement.
Required
Demonstrated ability to manage multiple responsibilities, deadlines, and personalities and ability to foresee and resolve wide variety of business problems and take action where answers to a problem are not readily apparent.
Required
Strong proficiency using various hardware and software programs: Word (creation of forms & tables, signs, labels), Excel (formulas, database function, spreadsheets, data sorts, mail merges, etc.), PowerPoint, email, electronic calendaring system, Internet (web searches), contact management software, travel and entertainment reimbursement software (Express preferred), registration database (Flatbridge preferred) and Contact Management software (Salesforce preferred).
Required
Ability to identify confidential and sensitive information and handle with tact and discretion. All files, records, customer data, documents, blueprints, information, letters, notes, and similar items relating to the business of the UCLA, whether prepared by the incumbent or otherwise coming into his/her possession, shall remain the exclusive property of UCLA. S/he shall not retain any copies of the foregoing without UCLA's prior written permission. Ability to treat information confidentially and to use such information solely during the course of employment with UCLA.
Required
Knowledge of continuing education, executive training, professional development and/or Executive Education programs. Knowledge of UCLA accounting processes and ability to interface with Anderson Business Office and UCLA Purchasing, as necessary. Knowledge of EEP program content and Anderson faculty expertise. Knowledge of University, Anderson School, and Office of Executive Education Programs policies and procedures. Ability to understand/speak a foreign language. Knowledge of HTML, Indesign, Photoshop, Adobe Acrobat, Sharepoint, Word to create and maintain websites. Familiarity with PAN (Post-Audit Notification System) and UCLA Bruin Buy and Express.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
08-05-2023
External Posting Date:
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