The Patient Care Coordinator serves as the voice and face of Dedicated Sleep to our most important customers. The primary goal of the PCC is to provide exceptional support to Dedicated Sleep’s office partners and patients. The PCC's are responsible for coordinating and managing the patient journey for patients with Obstructive Sleep Apnea while ensuring thorough and compliant documentation for insurance reimbursement. The PCC is also an account manager that is dedicated to key accounts to help them grow, access our proprietary systems and platforms, and provide outstanding care. This role is a key contributor to fulfilling Dedicated Sleep’s mission statement: “All people deserve the highest level of care available, AND at the lowest cost possible- because the right to SLEEP WELL belongs to everyone.”
Starting salary is negotiable depending upon experience and skills assessment. If you like working in an enthusiastic, self-directed and rewarding environment focused on making people healthier, this could be your career!
Note: We will NOT interview a candidate that does not complete the Phone Interview Assessment beforehand.
Requirements:
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·· Empathetic, patient-focused mindset to facilitate and provide high quality and compliant patient care
· Exceptional verbal communication skills and a “can do” attitude when dealing with stakeholders
· Ability to work remotely, manage time efficiently, and multi-task without direct supervision
· Assertive and detail-oriented with outstanding follow up and follow through
· Capable of learning and following detailed policies and procedures
· Works well in a fast-paced team environment, learns new skills quickly
· Has exceptional computers skills, including use and maintenance of databases, worksheets and electronic medical records (EMR)
· Aptitude for financial calculations and understanding medical benefits; thorough understanding of deductibles, co-pays, co-insurance and out of pocket calculations
· Ensures data integrity, safety, confidentiality and compliance with state, federal, and other regulatory agency requirements
· Ability to understand and manage commercial insurance plans working with multiple providers
· Willing and able to execute a separate patient data privacy agreement (HIPAA Regulation Compliance)
· An associates or bachelors (2 or 4 year) degree or directly relevant comparable work experience
· 3+ years of relevant experience and a proven track record of success in similarly challenging and rewarding roles; relevant certification a plus
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- Remote
Experience:
- Patient Care Coordinator: 3 years (Required)
Work Location: Remote
