Company Profile
Efficient Workflow Solutions (EWS) was established in 2004 with the mandate to be the leading provider of business software for the moving industry. EWS is committed to maintaining its leadership position in the moving industry by investing more dollars into research and development than all of its competitors combined.
EWS is a subsidiary of Jonas Software, the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage, Attractions & Leisure, and Fitness & Sports industries. Across these seven vertical markets, Jonas is the leading technology provider for over 10,000 customers across 15 countries.
EWS and Jonas are a part of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. Constellation is publicly traded on the Toronto Stock Exchange under the symbol “CSU” and is currently Canada’s 3rd largest software company. In 2005, Constellation was the winner of the prestigious “Canada’s 50 Best Managed Companies.” Constellation group employees have the opportunity to move throughout the group, developing specialized skills and experience.
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Position
The EWS Support I will be responsible for ongoing support for one or more of our moving support products to include MoversSuite, Vans, MSWarehouse at a beginner level. This will include the ability to handle all related support incidents to include providing timely and efficient updates and solution to customers and implementation team via phone, web, or email.
Job Responsibilities
- Respond quickly and efficiently to phone calls, tickets and emails from product users
- Troubleshoot basic customer support requests to a satisfactory resolution
- Update documentation as needed
- Share information and ideas from customers with the product team
- Keep up to date on all product changes and new products
- Train customers as needed
Job Qualifications
- Bachelor’s Degree from an accredited university or related work experience
- 1-3 years of customer service experience
- Basic Accounts Receivable/ AR knowledge
- ***MoversSuite and moving experience is an asset
- Must be able to work 8:30 am to 5:30 pm Mountain time
- Adequate use of Microsoft Word, Excel, and general computer knowledge
- Outstanding interpersonal and business communication skills both verbal and written
- Ability to work alone with personal responsibility as well blend into a team when needed
- Effective time management and schedule adherence skills a must with ability to prioritize
- Establish and maintain effective relationship expectations of external and internal customers
- Learn on the fly when facing new problems by analyzing and finding solutions in a timely manner
- Occasional travel required
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
