As an implementation manager you will be responsible for the onboarding and set up of all core cash management business for our Saudi entity clients. You will manage the project end to end and coordinate with multiple stakeholders, to deliver a first class experience to clients in a managed timeline. You will be involved in client kick-off and scoping activities, documentation preparation and review, set up of products and services and production readiness activities. You will be partnering with Sales, Client Service, Operations, Compliance and other functional partners to ensure a seamless delivery of the project.
Job Responsibilities
- Implement Cash Management solutions, of varying size and complexity, for Saudi entity clients
- Project manage multiple deals /projects concurrently by being the central point to both internal and external customers
- Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
- Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
- Attend and host regular client meetings/calls to review the project against the plan.
- Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.
- Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
Required qualifications, capabilities, and skills
- Experience in working with corporate and / or Financial Institutions clients with strong client servicing skills
- Strong verbal, written and interpersonal communication skills
- Project Management skills required
- Excellent time management and prioritization skills in a high pressure, competing-priority work environment
- Able to work in a team environment and partner with colleagues
- Effective issue resolution and escalation skills
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
