Job description
Job Brief:
- MLHG's Guest Relation Executive is in charge of handling ALL ordering, Inquiry and concerns of our valued guest of Mama Lou's Italian Kitchen, Nonna's Pizza Napoletana, Mamafood Cloud Kitchen and all brands under Mamafood
- The Guest Relation Executive handles orders for many/bulk orders from Mama Lou's Italian Kitchen, Nonna's Pizza Napoletana, Mamafood Cloud Kitchen and all brands under Mamafood.
- The Guest Relation Executive handles the Hotline regarding orders, inquiries and concerns.
- The Guest Relation Executive is monitoring ALL ordering channels and reservations (Botty, Yelo and Direct order on Facebook DM, Instagram DM, SMS and Call)
- The Guest Relation Executive is Incharge of monitoring the Complaints and Feedbacks sheet.
Scope of Work:
- Time to time monitoring Facebook page inquiries, orders and complaints.
- Time to time monitoring ALL ordering channels.
- Establish a good relationship among Guest.
- Actively listen and resolve guest complaints and concerns.
- Responding to guest needs.
- Provide Good Customer Service.
- Answering Calls and Messages on our hotline.
- Handling bulks Orders to All Branches
Job Type: Full-time
Salary: Php18,000.00 - Php20,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Flextime
- Monday to Friday
Experience:
- Hotel experience: 1 year (Preferred)
