Have you ever wanted to use your skills to do something truly meaningful? Do you want to work with a great group of people, and use modern mobile, web, and cloud technology to help revolutionize healthcare? At Pulsara, your work will make a difference in the lives of real people. If this gets you fired up, then read on.
Who We Are
Pulsara is the communications and logistics platform that unites distributed teams and fragmented technologies as dynamic events evolve. Our purpose is to improve the lives of people in need and those who serve them.
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Please check out our Careers page ( https://www.pulsara.com/careers and https://www.pulsara.com/dream-job ) for more information about who we are as a company and as a team.
We Are An Equal Opportunity Employer
We do not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, pregnancy, family medical history or genetic information, political affiliation, military service, veteran status, mental or physical disability, or any other non-merit-based factors.
How You Will Contribute
Pulsara’s Customer Success Specialist is a local Pulsara resource responsible for managing the successful deployment of Pulsara features, driving customer adoption, and delivering exceptional results by proactively managing customer relationships and maximizing their utilization of the Pulsara platform. You will serve as a trusted advisor, influencer, and advocate for our customers.
Primary Job Functions:
- Develop and maintain comprehensive knowledge of all customers within the territory.
- Develop strong relationships with key customer stakeholders and executive sponsors to drive successful outcomes.
- Become an expert on the Pulsara platform, demonstrating a deep understanding of its capabilities and value.
- Proactively own and manage a portfolio of Pulsara ONE and Pulsara UNITED customers, establishing yourself as their trusted advisor and influencer.
- Manage deployment of Pulsara products, including the following activities:
- Participation in Pulsara socialization and assessment of customer needs, goals, and areas for communication improvement;
- Identification of customer workflow requirements and recommendation of best practices to meet and/or exceed customer goals;
- Communication with the customer throughout the configuration process to obtain feedback and approval;
- Ensuring the customer’s training needs are met prior to active use of the platform.
- Effectively coordinate with project teams to adhere to project timelines.
- Effectively communicate platform features and product information for new releases, facilitating adoption and driving results.
- Provide internal feedback on customer needs, helping shape Pulsara's continuous improvement efforts.
- Proactively identify and generate expansion opportunities such as up-selling, add-ons, and cross-selling.
- Serve as an onsite resource during stress events, such as wildfire evacuations, pandemics, or extended MCI (Mass Casualty Incidents), supporting EM operations.
- Responsible for maintaining and updating customer details in the CRM software.
- Participation in the rotating customer support on-call schedule.
- Perform other duties as assigned.
Who Would Excel in This Role
- A results-oriented, goal-oriented individual with a focus on exceeding goals.
- An aptitude for metrics-based analysis and knowledge of healthcare communication workflows related to the Pulsara Platform modules.
- Excellent written, verbal, interpersonal communication, and public speaking skills.
- Ability to perform in a collaborative setting with a strong desire, and track record, to be a critical part of a high-functioning, geographically distributed team.
Travel
- Position requires up to 75% travel
Pulsara Values
- Think Customer First
- Embrace Servant Leadership
- Simplify
- Demonstrate Grit
How We Embrace Remote Work
- Pulsara has an all-remote team culture.
- All of our tools and processes are totally online, using best-of-breed solutions for communication and collaboration.
- This position does require a candidate based in Colorado to serve our clients, however, you will be able to work from your home.
What We Offer
Salary Range $45k - $130k (based upon experience)
Company-provided, top-of-the-line hardware
Medical, Dental, Vision, Life/AD&D, LTD benefits fully covered for the team member
STD, Supplemental Life, Accident, and Critical Illness coverages available
Employer Match for 401K
Competitive PTO policy
Cell & Internet Reimbursement
- Flexible schedules
