Job Title: Dispatch Coordinator
Department: Scheduling & Dispatch
Dispatch Coordinators responsibility is to oversee our fleet of vehicles and keeping track of our drivers, taking calls from our customers. This is both a relationship management position as well as a dispatching position, so you must ensure our customers are satisfied with the speed of our service
- Job Accountabilities Linked to Objective Areas
- Schedule deliveries post ascertaining the sales orders from Sales Coordinator
- Liaise with production department on confirmation for items ready for delivery
- For trading items, confirm with Inventory Controller for in stock items.
- Schedule of the deliveries to be shared with Sales Coordinator for customer updates.
- Prepare the invoice upon confirmation of items to be delivered.
- Ensure right quantity is loaded on to the vehicles
- Prepare Delivery Orders and hand over the documents to the drivers
- Ensure signed invoices and DO’s are submitted to Finance department.
- Copies of signed DO’s and invoice to be shared with Sales Coordinator
- Liaise with Sales Coordinator if there are any changes to be made to Sales Order
- Prepare the delivery schedule report, missing invoice/DO report, Pending invoices report
- Manage Petty cash for drivers’ expenses
- Assist finance team in collecting customer cheques and sample delivery and collection
- Modify the Invoice as per PO received from the customer before printing the final invoice
- Manage the cash of Van Sales and ensure the same is submitted to Finance on daily basis.
- Minimum Qualifications/ Experience/Knowledge/Skills
Qualifications
High School Diploma
Diploma in Dispatch/Delivery Systems is preferred
Experience
- 3 years’ experience in a similar role preferably from a manufacturing industry. Packaging industry experience is s definite plus.
Knowledge/Skills
- Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately.
- Shows the ability to work well under pressure
- Possesses effective written and verbal communication skills; displays reading comprehension skills.
- Exhibits the ability to work well with others
- Displays the ability to multitask and handle multiple issues at the same time without stress
Other languages besides English (Region Specific)
Arabic Preferred
- Critical Competencies
Good judgment
Intelligence
Good communication skills
Creativity and ingenuity
Effective at multi-tasking
- Objectives and Related Financial Details
Achieve Zero error on customer deliveries, reduce fuel cost by 10% through efficient management of the schedules for all deliveries
- Organization Chart
Dispatch Coordinator
Operations Manager
Chairman
Employee Name: __________________
Employee Signature: __________________
HR Signature: ___________________
Job Type: Full-time
Salary: AED3,500.00 - AED5,000.00 per month
Experience:
- DISPATCH COORDINATOR: 4 years (Required)
