Envera Health's Patient Access Coordinators work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide general patient support over the phone in a call center environment.
We are seeking dependable candidates who have a passion for helping others and are able to handle a high volume of calls while they seek ways to create a positive experience for every patient. They must be able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume call center.
This is an entry-level remote (work from home) position, we are currently only hiring in the following states: AL, AZ, DE, FL, GA, IL, IA, MD, MI, MO, MT, NM, PA, KY, SC, TN, TX, VA, WI.
Benefits (Full-Time):
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14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)- Paid Federal Holidays
- Bonus Program ($400/month)
- Education reimbursement program ($1,500)
- Life Insurance, and Short & Long term disability insurance are provided at no cost
- Eight different Health Insurance plan options that begin after 30 days of employment
- Adoption assistance program (up to $1,500)
- 401k plan matching (5%)
Patient Access Coordinator Responsibilities:
- Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Call Center)
- Schedule appointments for multiple clinical sites according to client-specific protocols.
- Gather & input patient demographic and insurance information into the practice management system.
- Report complex clinical issues to the appropriate supervisor/client partner.
- Document call activity, outcomes, and other notes as needed in the client system.
- Work collaboratively with colleagues to meet the goals and objectives of the department.
- Assist callers and navigate them to the appropriate resources.
- Must meet attendance and performance standards.
The pay rate for this entry-level position is set at $16.00 per hour for all new employees, with Monthly Bonuses based on attendance & performance.
Required Qualifications:
- Customer/patient service skills
- Experience handling a high volume of inbound calls
- Excellent communication skills over the phone
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
Preferred Qualifications:
- Healthcare exposure
- Experience using an EMR and scheduling software
- Call Center experience
- Ability to multi-task in a fast-paced environment with a high degree of attention to detail
About Us:
Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial.
Our Values:
Truth, Collaboration, Joy, Humanity, Performance, Accountability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:
- Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
- Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)
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