The Data Support Specialist is responsible for the onboarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with Development and Customer Support by assisting with complex inventory configurations for clients. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handling inbound client calls, and supporting our internal teams on all aspects of inventory data. In addition to daily responsibilities, you will be tasked with more complex projects to complete alongside standard casework. This is a mid-level, remote position. The department hours are 8 am - 10 pm EST. We provide our team members with a 30-day notice for assigned schedules. For our current opening, we require individuals open to working shifts within our 1 pm - 10 pm EST time slot and available for weekend coverage. Essential Functions Utilize all available tools to provide excellent customer service to our clients while maintaining rooted best business practices
Maintain and work through assigned casework adhering to quality standards and established process
Have a working knowledge of our core systems, processes, applications, and DQL (DealerOn Query Language)
Setup and Troubleshoot Inventory Feeds (Home net, vAuto, etc)
Configure complex Lot Sources
Create data exports and imports to/from various third-party sources
Investigate and troubleshoot data issues (pricing, missing vehicles/photos)
Assist team members with troubleshooting and communications
Assist on more complex cases when needed
Monitoring department Slack channels to assist peers and external teams
Provide phone support to clients, other departments, and third parties
Identify and resolve customer requests promptly and accurately
Be a mentor for new hires
Assist in maintaining and optimizing internal systems through organized overhaul projects
Required Skills/Experience
Bachelor’s Degree or equivalent experience
2 years of office and/or customer-facing work experience
Previous knowledge and experience working with a database (SQL)
Experience with a Content Management System (WordPress)
Ability to prioritize tasks that change frequently and manage unexpected demands
Detail-oriented
Strong data management skills
Identify and resolve customer requests promptly and accurately
Demonstrate strong business to business communication
Ensure quality of work meets company’s standards
Professional, friendly demeanor
Preferred Skills/Experience
3 or more years of relevant experience
Experience in a fast-paced, environment.
Working knowledge of HTML/CSS
Interpersonal skills
Strong abstract problem-solving skills. Willingness to see how things relate even if not immediately obvious; open-minded regarding possible solutions.
Strong working knowledge of the Internet, computer systems and Microsoft Office products (Word, Excel and Outlook)
The salary range for this position is $37,500 - $66,300.The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. The maximum range shown represents your earning potential with DealerOn for the life time of the role. Our Talent Acquisition Team will be happy to answer any questions.
Perks And Benefits
Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insurance
Company matched 401K plan
Flexible PTO + Sick Leave
4 weeks paid Parental Leave
8 Paid National Holidays
State of the art technology
Company-paid basic Life Insurance
Voluntary supplemental Life Insurance
Voluntary long-term/short-term disability insurance
Voluntary Pet Insurance
Optional Healthcare/Dependent Care FSA Account
DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
Benefits found in job post
- Vision insurance
- 401(k)
Job Type: Full-time
Pay: $35.00 - $40.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Experience:
- Data entry: 1 year (Preferred)
Work Location: Remote
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